Privacy Policy

Last updated: 8 November 2026

• What we collect: name, email, phone, institution, the brief and files you upload, order and correction history, feedback, and payment references (Razorpay payment/order IDs). We do not see or store your card, UPI or bank details — Razorpay processes payments.
• Why: to deliver your order, communicate with you, issue receipts and certificates, prevent fraud and meet legal and tax obligations.
• Sharing: only with service providers needed to run the service (Razorpay for payments; our hosting and email providers). We never sell your data or share your manuscript.
• Storage & security: files are stored on our private server, accessible only to you and our team; connections are encrypted (HTTPS).
• Retention: order records are kept as long as required for accounting and dispute purposes; you may ask us to delete your files after completion.
• Testimonials: published only if you tick consent; you may ask us to remove it at any time.
• Your rights: access, correction and deletion requests to [email protected].