Refund & Cancellation Policy

Last updated: 8 November 2026

Fees are payable 100% in advance and are non-refundable once paid, as accepted in the Service Agreement.
Duplicate or failed payments: if you are charged twice, or a payment fails but money is deducted, email us with the Razorpay payment ID; verified duplicates are refunded to the original payment method within 7–10 working days.
Cancellation: you may cancel before submitting your brief by emailing us; as the work slot is reserved on payment, fees remain non-refundable.
If we cannot deliver: if we are unable to take up or complete your order for reasons on our side, we will refund the unused amount to the original payment method within 7–10 working days.
Corrections: two correction rounds are included; additional rounds are quoted and are non-refundable once paid.